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If contacting us for technical support, to help us assist you better, please mention the following in your message – because the information ensures that we troubleshoot the correct version:

  1. The title of the app that you’re writing about.
  2. The brand and model of the device that you’re using (for example: iPad 6, Samsung Galaxy S23, Kindle Fire HD, iPhone 12, etc), so that we can check if the issue is device specific.
  3. The store where you downloaded the app from (for example: Apple App Store, Google Play, Amazon Appstore, etc), so that we can check the appropriate version

We strive to respond within 48 hours.  If you don’t hear from us within 2 days, please write us directly at with Subject line: App Customer Service and tell us (or yell at us) that you have not received a response.

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