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If contacting us for technical support, to help us assist you better, please mention the following in your message – because the information ensures that we troubleshoot the correct version:
- The title of the app that you’re writing about.
- The brand and model of the device that you’re using (for example: iPad 6, Samsung Galaxy S23, Kindle Fire HD, iPhone 12, etc), so that we can check if the issue is device specific.
- The store where you downloaded the app from (for example: Apple App Store, Google Play, Amazon Appstore, etc), so that we can check the appropriate version
We strive to respond within 48 hours. If you don’t hear from us within 2 days, please write us directly at permadi@permadi.com with Subject line: App Customer Service and tell us (or yell at us) that you have not received a response.